Cancellation Policy

You have the right to with­draw from this con­tract within four­teen days wit­hout giving any reason. The with­dra­wal peri­od shall be four­teen days from the day on which you or a third par­ty desi­gna­ted by you, who is not the car­ri­er, has taken pos­ses­si­on of the goods.
To exer­cise your right of with­dra­wal, you must inform us (Feyyn Rugs by Rab­bi­thor­se UG (limi­t­ed lia­bi­li­ty), Wie­land­str. 54, 40211 Düs­sel­dorf, Ger­ma­ny, reklamation@feyynrugs.com) of your decis­i­on to with­draw from this con­tract by means of a clear decla­ra­ti­on (e.g. a let­ter sent by post, fax, or email). You may use the atta­ched model with­dra­wal form, but this is not mandatory.

To meet the with­dra­wal dead­line, it is suf­fi­ci­ent for you to send your com­mu­ni­ca­ti­on con­cer­ning your exer­cise of the right of with­dra­wal befo­re the with­dra­wal peri­od has expired.

Consequences of Withdrawal

If you with­draw from this con­tract, we shall reim­bur­se to you all pay­ments recei­ved from you, inclu­ding deli­very cos­ts (with the excep­ti­on of the addi­tio­nal cos­ts resul­ting from your choice of a type of deli­very other than the least expen­si­ve stan­dard deli­very offe­red by us), wit­hout undue delay and no later than four­teen days from the day on which we recei­ve noti­fi­ca­ti­on of your with­dra­wal from this con­tract. We will car­ry out such reim­bur­se­ment using the same means of pay­ment as you used for the initi­al tran­sac­tion, unless express­ly agreed other­wi­se with you; in no event will you be char­ged any fees for this reim­bur­se­ment. The refund will be made within 14 working days after receipt of the goods and their inspec­tion.
You shall return the goods wit­hout undue delay and in any event no later than four­teen days from the day on which you inform us of the with­dra­wal from this con­tract. The dead­line is met if you send back the goods befo­re the peri­od of four­teen days has expi­red. We will bear the cos­ts of retur­ning the goods. You are only lia­ble for any dimi­nis­hed value of the goods resul­ting from the hand­ling other than what is neces­sa­ry to estab­lish the natu­re, cha­rac­te­ristics, and func­tio­ning of the goods.

Model Withdrawal Form

(If you wish to with­draw from the con­tract, plea­se com­ple­te this form and return it.)

– To Feyyn Rugs by Rab­bi­thor­se UG (limi­t­ed lia­bi­li­ty), Wie­land­str. 54, 40211 Düs­sel­dorf, Ger­ma­ny, reklamation@feyynrugs.com

– I/We (*) her­eby with­draw from the con­tract con­cluded by me/us (*) for the purcha­se of the fol­lo­wing
goods (*)/the pro­vi­si­on of the fol­lo­wing service (*)

– Orde­red on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signa­tu­re of consumer(s) (only if sub­mit­ted on paper)

– Date

(*) Dele­te as applicable.

Do You Still Need Help?

Sim­ply cont­act us using the lis­ted cont­act methods under the Cont­act section.